ServiceDesk Plus MSP

ServiceDesk Plus MSP

IT help desk software for MSPs

开发者: Zoho Corporation

中国
APP ID 复制
604806792
分类
价格
免费
内购
0个评分
商务(免费)
昨日下载量
最近更新
2024-09-30
最早发布
2013-03-28
版本统计
  • 6天11小时

    最新版本上线距今

  • 6

    近1年版本更新次数

  • 2013-03-16

    全球最早版本上线日期

版本记录
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  • 版本: 5.10.1

    版本更新日期

    2024-09-30

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    Security enhancements.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.10

    版本更新日期

    2024-08-20

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    1. Request Task Billing Worklog: This feature allows users to add billing worklogs to request tasks. It has been supported from server build 14810.
    2. Worklog New Billing Fields: Users can now set billing status, mode, and payment status from the mobile app. This feature has been supported from server build 14710.
    3. The sign-off, set billability, and associate contract functionalities have been updated with V3 API from server build 14710.
    4. Requester Associated Assets: Support for requester-associated assets during Add/Edit requests has been implemented.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.9.1

    版本更新日期

    2024-07-08

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    The issues related to domain listing on the login page have been fixed.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.9

    版本更新日期

    2024-04-15

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    Asset Module: This version supports asset module, allowing users to seamlessly add and manage assets by scanning Barcode/QR Code.
    It includes viewing asset list, details, and editing assets.
    Additionally, the update supports Web RDP functionality.
    This feature has been supported from server build 14700.

    应用描述

    暂无应用描述数据

  • 版本: 5.8

    版本更新日期

    2024-03-12

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    1. FAFR Support: When creating or editing requests from the ServiceDesk Plus MSP mobile app, administrators can enable field and form rules by selecting the "Enable Field and Form Rules for Mobile App" option under Admin > Templates & Forms > Field and Form Rules. 

    On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.

    However, scripts cannot be executed through Field and Form Rules for requests created or edited via the mobile app. 

    This feature has been supported from server build 14700.


    2. Mobile app & server compatibility check: The app now checks and redirects users to their respective mobile application when attempting to use the SDP/SCP product server in the SDPMSP mobile application.
    This feature has been supported from server build 14505.

    应用描述

    暂无应用描述数据

  • 版本: 5.7

    版本更新日期

    2023-10-18

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    1. Multi-Factor Authentication has been supported from server build 14500.
    2. Reply Templates have been supported from server build 14500.
    3. Now you can access attachments in a conversation via mobile app from server build 14500.
    4. The issue where multi-line description entered while creating a request on the mobile app appeared as a single line on the web has been resolved.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.6

    版本更新日期

    2023-08-03

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    - The Billing Work Log feature for Request with Charge Per Hour Contract has been supported from server build 14200
    - Include non-operational hours option has been supported in the Work Log from server build 13000
    - Is Billable option is now available for all work logs

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.5.1

    版本更新日期

    2023-07-24

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    Resolved few bugs related to the user interface on the login page.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.
  • 版本: 5.5

    版本更新日期

    2023-06-28

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    - Added support for Login via SAML Authentication from build number 14200. Users can now authenticate using SAML for enhanced security and convenience.
    - Improved API functionality for searching and selecting approvers in the request add approval form.

    应用描述

    暂无应用描述数据

  • 版本: 5.4

    版本更新日期

    2023-05-03

    ServiceDesk Plus MSP

    ServiceDesk Plus MSP

    IT help desk software for MSPs

    更新日志

    1. This version is compatible with the sever build 14200.
    2. Account selection list now shows more than 100 accounts along with API Search functionality (from server build number 10604).
    3. Account selection field included in Add Request form (from server build number 14200).
    4. New theme colors added.

    视频/截图

    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图
    ServiceDesk Plus MSP App 截图

    应用描述

    ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

    App features:

    * Filter requests based on criteria such as unassigned, pending, open etc.

    * View, create, edit and delete requests.

    * Perform actions (pick up, assign, close, reply) for requests.

    * Work log, notes and resolutions can be added/modified for each request.